Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • You will find almost all the answers to your questions in the user–friendly Help Center section integrated into our Hosting Control Panel. It features an ever–expanding knowledge base with regularly asked questions and comprehensive educational articles written by our capable technical support team.

  • Top quality support service
  • Instructional Videos

  • For those of you who’d rather discover how to deal with a commonly encountered issue by watching an educational video, we have added a selection of video tutorials to our Hosting Control Panel. All the how–to video clips are concise and simple to comprehend. They offer you visual demonstrations of different web site management techniques.

  • Intuitive help center
  • A 60–Minute Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24/7/365 technical support service with a one–hour support ticket response guarantee. Our team of qualified technicians will be online for you to reply to all the inquiries that you could possibly have. During non–busy periods, a response will be given within just 20 minutes.