Technical Support Channels
A One–Hour Support Ticket Response Time Guarantee
Every single assistance request you send to us will be attended to within maximum sixty minutes. If your support ticket or e–mail calls for further assistance from a server administrator, we will without delay forward it and leave a note to inform you that your matter is being examined. If you take advantage of the Optional Managed Services package, all of the server administration services included there will be performed at a time of your liking.
A Premium–Quality Client Support Service
We’ll be at your disposal 24/7/365 to respond to any inquiries that you may have pertaining to our Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need assistance tackling server management procedures, you can make use of our Optional Managed Services package, which includes data backup hard disk drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as software installation and troubleshooting procedures
A User–Friendly Help Area
Each Linux dedicated servers hosting package is equipped with our free Hosting Control Panel, which boasts an in–depth knowledge base plus a set of educational video tutorials. Whenever you need help with the Hosting Control Panel, just click the Help or Videos buttons in the upper right corner.