24/7 Customer Support in Cloud Hosting
All of our Linux cloud packages include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our website hosting services well before you make a purchase or you're an existing customer and you have any kind of question or a issue, you can contact us any time, including holidays and weekends. We have numerous channels to get in touch with us - a couple of phone lines worldwide for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more complex matters or any issues which need extra time to investigate and deal with. In contrast to many other web hosting providers, our trouble tickets come with a warranted maximum response time of only one hour, therefore whatever the issue is, it will be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you choose, you will be able to take full advantage of our 24/7 tech support services even on official holidays. All of your websites will be available constantly and so will we. With various contact options, you can select the easiest way to contact us and find out about our services in case you do not have an account yet, or ask for support in case you are already one of our customers. You will be able to give us a call, start a chat with a live representative, send an email message or open a ticket from the Help section of the Hepsia web hosting Control Panel. The last two options have 1-hour reply time warranty, even though it hardly ever takes over 20 minutes to get assistance no matter the complexity of the problem. Using our customer and technical support services, we'll be available for you when you need us, not a few days after that.
24/7 Customer Support in VPS Web Hosting
When you use our Linux VPS web hosting packages, you will not need to wait for more than one hour to get support for any type of problem that you could experience regarding the server or the software which comes pre-installed with it. We warrant this short answer time for all the tickets that you open from your billing Control Panel or email messages which you send to our tech support crew. In addition, we have local telephone numbers in several countries around the world and a live chat service where we can easily help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 via the different methods of communication, so whatever your question or issue is, there's always somebody to assist you promptly. In case you need help with third-party software, that you cannot set up or which gives you troubles, you are able to benefit from the Managed Services upgrade package that we provide for all of the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server plans that we provide feature 24/7 support via different methods of communication and with a 1-hour maximum answer time guarantee. If you want to learn more about the plans or you have some billing or general questions, you can phone one of the local numbers that we have internationally or you can use our live chat service and speak with a live representative. For strictly technical problems that require assistance from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you can send an e-mail, since all of these channels are more appropriate to monitor a given matter. The response time for them rarely is more than half an hour, so you can forget all about waiting for an entire day to get support. Our support service is available for all of the server-related issues, and the pre-installed software. In case you want help with third-party apps, you can consider ordering the Managed Services upgrade that we supply with all the plans.