If you have ordered a hosting plan and you have certain questions in regard to a concrete feature/function, or in case you’ve experienced some difficulty and you need help, you should be able to get in touch with the respective help desk support team. All hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them apart from it or not, because of the fact that the best way to handle an issue most often is to open a ticket. This form of correspondence makes the responses sent by both parties easy to follow and allows the customer service team representatives to escalate the problem in the event that, for instance, an admin must become involved. Usually, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, so you have to have no less than two different accounts to contact the client care team and to actually manage the hosting space. Non-stop switching between different accounts might sometimes be a bore, not to mention the fact that it requires quite a long time for most hosting companies to answer ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket whilst you are browsing your website files or modifying various account settings. The ticketing system is being closely monitored 24/7/365 by our customer support staff and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get help. In stark contrast with some web hosting companies, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and request info concerning any technical or billing issue. In addition, you can see a number of help articles, which will help you solve the commonest complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with our company and you would like to get in touch with our help desk support team members, you will be able to open a ticket directly from your Hepsia hosting Control Panel instead of going through a completely different client support platform as you will have to do with the majority of hosting providers on the marketplace. Our integrated ticketing system will permit you to post a new ticket without hassle and to go through older tickets using a clever search box. You’ll also be able to read the relevant knowledgebase articles that our system will present to you in accordance with the category that you choose for your new ticket. You can accomplish all the abovementioned operations without logging out of your Control Panel at any moment, so if you run into any difficulty or have an inquiry, you can touch base with our technicians and resolve the given issue in less than one hour using one platform.